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The Litigation in Consumer Info Resource Directory

    

I bought a Ford Scorpio in November, 1990, with 5000 miles on it. It was an executive car, having been driven by a Ford employee and hence kind of falls into a shadow area. However, it was still under a new car warranty and I bought a 6 yr.60,000 mile extended warranty plus a Ford alarm system.I drove it to New York a few days after picking it up, parked it on the street and set the alarm. Someone smashed the window and took a few things from the interior without opening a door. The alarm did not go off.The Scorpio proceeded to literally fall apart, eventually requiring 15 separate visits to repair shops. Ford never successfully fixed any of the engine control, brake or suspensiontire vibration problems with the vehicle. Nor did they honor their explicit warranty that promises a free loaner car andor rental car reimbursement.I did all the usual consumer stuff, calling their 800 number, writing letters, supplying documentation to their offices. Nothing I did ever resulted in either my car being fixed or me getting a check.

 


Website: http://philip.greenspun.com/politics/litigation/

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