Manage morale and productivity of the core Epinions online community of writers. Communicate between members and staff, safeguard member interests within the company, design communityfacing features, and continuously improve internal Community Care policies and processes.Own the Community Care program for Epinions, evaluating and improving upon everything we do to keep members happy and productive. Own site usage policy and rules.Be a face within the community, participating in site activity and communicating with members via email, message boards, site blog, and in person at periodic member relations events.Be the voice of the community within Product, understanding and representing their needs in our product development process.Gather and define requirements for new features needed to maintain and improve member morale and productivity. Write basic specs for engineers to work from while building these new site features.Seek out inefficiencies and pain points within Community Care internal tasks and processes, continuously reducing our manual workload and evaluating the costbenefit of our Community Care programs.

Address: 8000 Marina Boulevard 5th Floor Brisbane, CA 94005
Telephone: (650) 616-6500
Website: http://www.epinions.com/toaster_ovens