On this basis, we can only characterize this situation as a clear demonstration of malpractice, false advertisement, incompetence and irresponsibility. You have breached several terms our contract in terms of nature of the service provided, how the services were provided, We therefore inform you that we will legally pursue this matter, naming NorthAmerican Van Lines and C&D Moving and Storage. We are exploring with our counsel the best way to proceed; especially as the repeated breaches of contract allow to at least question to what extent any other clause would still be valid.In that context, we are evaluating the arbitration option that you evoke and mentioned in you letter dated March 11, 2004. In that letter you referred to an enclosed booklet where the process would be outlined. No booklet was included with the letter. Could you forward us the booklet afore mentioned as soon as possible Once again, we are very disappointed that your company persisted with this approach; especially considering the very reasonable claim that we made compared to the terrible service that you provided and breaches of contract. I can only again suggest that you reconsider and accept your responsibilityYou have now demonstrated that this is not an isolated incident, or should I say streak of incidents, but rather a company endorsed practice. This is very regrettable and unacceptable. I am sure that you will understand that we will especially focus on preventing you to continue with such practice and therefore seek maximum coverage and publicity around this matter.

Address: PO Box 988 Fort Wayne, IN 46801-0988 USA
Website: http://www.stephanemaes.com/ESSEM/pub/2004/North_American_C_D_Danbury_3_14_04.htm