The confusion stems from a contradiction between the Web sites privacy policy and its separate socalled terms and conditions statement.While the privacy policy promises to protect users personal information, the terms and conditions statement asks users to click on a statement indicating that by using the service, United customers give up any expectation of privacy when it comes to use of their personal data.The policies come at a time when many businesses, responding to consumers clamoring for assurance that their personal information wont be sold to marketers, are promising to draft privacy policies. Last month, a survey by Georgetown University indicated that while 93 percent of Web sites collect personal information, just twothirds of Web sites post policies that clarify what they intend to do with that information.Less than 10 percent of the Web sites surveyed had policies that enabled users to request the company to bar distribution of their personal information, according to the study.

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