I got a letter from a reader recently about an auction of his, and he wanted to know why it had been cancelled by eBay. Based on the information he gave me, I guessed it was either because of VeRO or keyword spamming. I wanted to be able to send him the URLs linking directly to eBays policies about these issues when I replied to him. I went to eBay to find them. While there, I encountered an icon for eBay Live Help, and decided to put it to the test.Below Ive included a transcript of the Help session. At the end of the session, it asked me if I wanted the transcript emailed to me, and I said yes. This is a very handy feature.I corresponded with an eBay Live Help operator named Matthew. When I asked him for help on the specific auction and asked why it had been ended, he said, Im sorry. I am not at liberty to discuss the particulars of a members account. I have a feeling that users will have to get used to that phrase. Live Support can only help you with policies and features. The operators cannot access records about specific members or transactions.

Website: http://www.auctionbytes.com/cab/abu/y202/m07/abu0075/s02